Support

Email [email protected], or use Settings → Send feedback in the app. You'll hear back within two days.

Getting started

Which watches work?

Any Garmin watch that syncs to Garmin Connect. Apple Watch and others through Apple Health are planned.

My older runs aren't there

Garmin sends runs recorded after you connect, so the coach starts with what you tell it during setup (recent race times, weekly volume, your goal race) and learns more with every run.

How long until a run shows up?

Usually a few minutes after your watch syncs to Garmin Connect. If a run hasn't appeared after an hour, open Garmin Connect to check it synced, then email us.

Analyses and the coach

The coach got my workout wrong

Tell it in the chat ("that was 6 × 1K with 90 seconds jog") or add a note to the run. It re-reads the session and updates the analysis.

Is this medical advice?

No. The analyses are general training feedback written by AI from your run data, and they can be wrong. For pain, injury or anything health-related, see a doctor or physiotherapist.

Miles or kilometers?

Either. Switch in Settings; the app and the coach both follow it.

Your account and data

Disconnecting Garmin

Settings → Disconnect, or remove StrideSight in Garmin Connect under connected apps. Runs already in StrideSight stay until you delete your account.

Turning off AI analysis

Withdraw AI consent in Settings. Analyses and chat stop, and none of your data is sent to AI providers after that.

Deleting your account

Settings → Delete account removes your account and all your data straight away. If you no longer have the app, email us from the address you signed up with. Details are in the privacy policy.